Questions about referring a debt.

CollectIT launches for Australian commercial debts—money owed to a business by another business or commercial customer. Consumer, regulated credit and other excluded matters require a different pathway.

Start with the debtor’s details, the amount owed and at least one invoice. Agreements, statements, delivery evidence and correspondence help the assessment, but you can add them after creating a draft.

No. The account and evidence are assessed first. Recovery activity starts only after suitability, authority and engagement requirements are satisfied.

Your client portal shows every active matter, its last meaningful update, next action, promises, disputes, recovered funds and tasks that need your input.

The matter moves to a dispute pathway. Relevant contact activity is controlled while the issue and supporting evidence are reviewed. You may receive a focused request for documents or instructions.

A debtor can propose an arrangement through a secure matter link or during contact. A plan is not automatically accepted by the frontend; authorisation and plan terms come from the recovery service.

Legal review is a separate decision. CollectIT’s recovery branding does not imply a law firm, and legal action or external cost is never activated by a website button alone.

No. Outcomes depend on evidence, debtor circumstances, solvency, disputes and available recovery paths. CollectIT provides a disciplined process and a clear view of the outcome.